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Privacy Policy

for visitors to www.propertysearchesdirect.co.uk  www.psdlogbooks.co.uk  www.conveyancerinsights.co.uk

This privacy policy sets out what personally identifiable data we hold, how we manage it, how you can correct any discrepancies, and how to contact us to address any problems. If you have any concerns not already covered here, please get in touch with our customer services team on 0333 0909187 or at customersupport@propertysearchesdirect.co.uk

 

What data we hold


Property Searches Direct store the following personally identifiable information:-


i) Customer names, email and postal addresses, and phone numbers.

  • These are used to allow us to provide our services to you. We return searches and invoices by email or by post, and may contact you by phone for any difficulties encountered in the process of completing your searches.


ii) Website visitor IP addresses, identification "cookies", and logs of which pages are accessed.

  • These are used for tracking which user you're logged into the website as.

  • These are also used for diagnostic purposes, so that we can identify which customers are having problems when errors are encountered on the website.

  • We also use these to distinguish individual visitors to the site so that we can monitor visitor interest in different products and services.


iii) Names and addresses of properties against which customers order searches (and any other information specific to the type of search ordered)

  • We keep the names and addresses associated with any searches ordered. We require these to provide our products and services to you, since our products relate directly to properties associated with the address, or insurances provided to the named people. 

  • Some searches may require additional information - for example, insurances may require the value of the property. We'll hold that in the same way as the names and addresses associated with the order.


iv) Names, email addresses, and phone numbers of people who have registered to receive marketing information from us

  • You may have provided your contact details to us for marketing purposes - for example, to receive information about new products and services from us. 


How we manage your data


In general, we only retain the information required to provide our services to you. This means we keep data differently for different purposes; for example, we keep records of any searches provided - and the names and addresses associated with them - indefinitely, as we offer a lifetime warranty on many of our searches and need to retain details of exactly what was originally ordered to provide this.

We retain the following information indefinitely, for the reasons given below:-


i) Customer contact details

  • Used to keep records of who originally ordered a search, as well as to contact customers to provide our services. This is required so that we can provide warranties, and also so that we can meet our audit requirements for the Council of Property Search Organisations (who require that we provide samples of searches sold).


ii) Names and addresses associated with searches

  • We retain these so that we can provide you with copies of previous searches, and so that we can investigate customer concerns with our products (e.g. warranty claims).


iii) Contact details of customers who have chosen to receive marketing information.

  • We retain this information so that we can contact you with the information you've chosen to receive. You can ask us to remove these at any time if you no longer wish to receive marketing information from us.


We retain the following information for a period of three months:-


i) Website visitor IP addresses and session details

  • These are used for diagnostic purposes, and to track visitor interest in products and services on our website. We hold them for this period of time as it's often necessary to look back through our records to determine when a problem was first encountered, or what circumstances caused a change for a customer.


ii) Customer details for anti-money laundering searches

  • These searches need your customer's passport or driving license information, as well as previous addresses. We retain this information just long enough to allow you to query the results, but as it's sensitive information we delete it after a reasonable period has expired.


As part of how we provide our services, we need to share some of your data with third parties who supply information to us, or who provide services to us as a Search Provider.


The following companies provide search or insurance products to us from our Search Providers.

  • Albion Water

  • Anglian Water

  • Argyll Environmental

  • BT

  • CAA

  • CLS

  • Cable and Wireless

  • Canal & River Trust

  • Coal Authority

  • Forestry Commission

  • FormEvo

  • Future Climate Info

  • GBG

  • Geodesys (Anglian Water)

  • Groundsure

  • Highways Agency

  • Land Registry

  • Landmark

  • Lawyer Checker

  • Local Authority

  • Network Rail

  • Northcott Beaton

  • Northumbrian Water

  • Ordnance Survey

  • Port of London Authority

  • Royal Mail

  • SDLT.co.uk

  • Scottish and Southern Energy

  • Severn Trent Water

  • South West Water

  • Southern Water

  • Stewart Title

  • Terrafirma

  • Thames Water

  • TM Group

  • Transport for London (TfL)

  • United Utilities

  • Veolia Water

  • Virgin Media

  • Water Authority

  • Welsh Water

  • Wessex Water

  • Yorkshire Water


We also use services provided by Wix and by Google to track visitor interaction with our website. If you wish further information about these companies or how they use and store your data, please get in touch with us. You can opt out of data collection by these companies using their privacy management pages at https://www.wix.com/about/privacy and https://privacy.google.com

 

We provide third parties with the smallest possible set of your information required to perform the work required. For the case of search providers, this generally means your contact details and the address associated with the search products you've ordered. For insurance products, the names of the insured parties are generally also required. For identity check and anti-money laundering products, further details about your customer are required.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


How to contact us to address any concerns


If you wish to change or remove any information we store about you, please get in touch with our customer services team in the first instance. They can be reached on 0333 0909187 or customersupport@propertysearchesdirect.co.uk detailing the website that you have engaged with.  They will be best able to address any immediate problems.


If you have further concerns, our data protection officer can be reached at dpo@propertysearchesdirect.co.uk. Any requests for information under the data protection regulations should also be submitted to this address.


The website https://www.propertysearchesdirect.co.uk is operated by Property Searches Direct Limited, registered number 15060591. Our Registered office is Waters Edge Riverside Close, Oundle Northamptonshire PE8 4DN

 

Our ordering platform https://psd.onesearchplatform.co.uk/ is operated by OneSearch Direct Limited, registered number SC230285. Their registered office is 6th Floor, Skypark SP1, 8 Elliot Place, Glasgow, G3 8EP.

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